Years ago sociologist Arlie Hochschild identified the core component of the emerging service economy by correctly noting that most people in this kind of economy are engaged in what she called “emotional labor.” That is, they are in the business of producing a particular feeling or experience for people. Often, this takes the form of hospitality (think, table servers at restaurant or the incessant “My Pleasure” response to any request at Chik-fil-A.) or happiness (think: Disney theme park workers) or some other desired state.
We felt that the content of this episode was too important to keep it buried in the past, so we're playing it again. Please note the disclaimer below. Attention: The content in this episode is a slight departure from the usual format, and may contain topics that are difficult. Our usual line up is family friendly, and while this is not at all inappropriate, it is sensitive and should be listened to and shared with discernment. Sexual misconduct is an actual problem in our culture. Josh and Megan discuss the impact that is has on business, why it's time to accept that there is a shifting of norms, and what you can do about it. This is not an exhaustive discussion about the history and impact of gender discrimination, but rather a conversation about what we know to be true about human behavior, and a guide to be better.
We get to talk about a very innovative client that is changing the way art and research work together. Leaders often face tough choices, and we discuss how important it is to be decisive as well as how leadership is institutional, not individual. There may or may not be another list rant in here. We share an academic article about making diverse decisions when you don't have a broad network. Additional Information: Leaders need to commit to hard decisions The nature of the leader is institutional, not individual https://www.inc.com/adam-robinson/according-to-harvard-this-1-leadership-trait-separates-exceptional-leaders-from-rest.html; https://www.inc.com/marcel-schwantes/asking-yourself-this-1-question-will-instantly-reveal-whether-youre-a-good-leader.html Finding new ideas when your network is narrow https://hbr.org/2018/03/finding-new-ideas-when-you-dont-have-a-broad-network
Josh and Megan are actual winners. PLUS, camping and community helps change the world, Megan (yes, Megan) talks about sportsball, and Josh gets everyone excited about farming. Additional Info: Glamping is the answer to creating community. https://www.fastcompany.com/40484369/hipcamp-the-airbnb-of-camping-is-changing-flyover-country-into-a-big-welcome-mat?utm_source=postup&utm_medium=email&utm_campaign=Fast%20Company%20Daily&position=5&partner=newsletter&campaign_date=10242017 Think like a quarterback to create culture. https://www.entrepreneur.com/article/294859# Farming is the future! http://www.businessinsider.com/best-jobs-future-growth