This blog post is not about food, BUT it seems like it could be about food. Local produce can not only change the quality of a meal, but can also directly impact the life of a local farmer as well as the community. Studies have shown that farmers markets can have a positive effect on the economy in its vicinity, with cities all over the country offering vouchers for women on the WIC program to be able to purchase their produce at local markets. However, this effect is still being studied, and the extent to which it affects the real estate market was not anticipated. Ok, it’s about food. And business.
Years ago sociologist Arlie Hochschild identified the core component of the emerging service economy by correctly noting that most people in this kind of economy are engaged in what she called “emotional labor.” That is, they are in the business of producing a particular feeling or experience for people. Often, this takes the form of hospitality (think, table servers at restaurant or the incessant “My Pleasure” response to any request at Chik-fil-A.) or happiness (think: Disney theme park workers) or some other desired state.
Information is so widely available- who needs experts? You can Google nearly anything. There are podcasts for all of the other stuff (including one I like quite a bit-The Bias Disruption Podcast), blogs like this one to fill in all of the other gaps.
In a well-documented trend, people are more wary of “experts” than ever before because simply knowing things isn’t enough to make you trustable. The pervasive exposure to information make it easier for anyone to claim to be an expert, and there haven’t been enough credibility checks and balances established to help measure if that’s so. Not to mention that just having knowledge does not make someone an expert. Knowledge must come with trustworthiness in order for it to expertise to be valid.
Meanwhile, the only people who seem to be bemoaning the death of the expert are, well, experts. And they clearly can’t be trusted to weigh in on this matter.